Privacy Policy

Privacy Policy

Effective Date: 2026 Last Updated: January 1, 2026

Trabra.ai (“Trabra,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you access or use our websites, applications, platforms, APIs, and services (collectively, the “Services”).

This Policy applies to all users of Trabra.ai, including visitors, customers, business partners, and end users interacting with AI-powered features.

1. Scope of This Policy

This Privacy Policy governs:

Use of the Trabra.ai website and subdomains

Use of Trabra’s AI-powered software, dashboards, APIs, and automation tools

Interactions with Trabra’s customer support, sales, and onboarding teams

Business-to-business (B2B) and enterprise customers

End users interacting with Trabra through customer-deployed implementations

This Policy does not apply to third-party websites, platforms, or services linked from Trabra.ai.

2. Information We Collect

We collect information in the following categories.

2.1 Information You Provide Directly

You may provide information when you:

Create an account

Subscribe to or purchase Services

Contact support or sales

Configure AI workflows or integrations

Upload content or datasets

This may include:

Full name

Email address

Phone number

Company name, role, and industry

Billing and payment details (processed by third-party providers)

Credentials and authentication data

Content, prompts, datasets, files, or instructions you submit to the platform

2.2 Information Collected Automatically

When you use our Services, we may automatically collect:

IP address

Device identifiers

Browser type and version

Operating system

Date, time, and duration of access

Pages or features used

Logs, error reports, and performance metrics

This data helps us maintain security, improve performance, and optimize user experience.

2.3 AI Interaction Data

To operate AI-powered features, Trabra may process:

Prompts, inputs, and instructions

Generated outputs

Metadata related to AI interactions

Usage patterns and response performance

We do not use customer AI inputs or outputs to train public or shared AI models unless explicitly authorized.

3. How We Use Information

We use collected information to:

Provide, operate, and maintain the Services

Authenticate users and manage accounts

Process transactions and billing

Deliver AI-powered features and automation

Improve reliability, performance, and security

Develop new features and products

Provide customer support

Communicate updates, system notices, and service-related messages

Comply with legal and regulatory obligations

Prevent fraud, abuse, and unauthorized access

4. Legal Bases for Processing (GDPR / UK GDPR)

Where applicable, Trabra processes personal data under the following legal bases:

Contractual necessity (to provide the Services)

Legitimate interests (security and product improvement)

Consent (where explicitly obtained)

Legal obligation (compliance with laws and regulations)

5. Data Sharing and Disclosure

We do not sell personal data.

We may share information only in the following circumstances.

5.1 Service Providers

We engage trusted third-party vendors for:

Cloud infrastructure and hosting

Payment processing

Analytics and monitoring

Customer support tools

Security and compliance services

All service providers are bound by contractual confidentiality and data-protection obligations.

5.2 Legal and Regulatory Disclosure

We may disclose information if required to:

Comply with applicable laws, regulations, or legal processes

Respond to lawful requests from authorities

Protect the rights, safety, or property of Trabra, customers, or others

5.3 Business Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to continued protection.

6. Data Retention

We retain personal data only for as long as necessary to:

Provide the Services

Fulfill contractual obligations

Comply with legal requirements

Resolve disputes

Enforce agreements

Retention periods vary based on data type, purpose, and regulatory obligations.

7. Data Security

Trabra implements industry-standard technical and organizational safeguards, including:

Encryption in transit and at rest

Role-based access control

Secure authentication mechanisms

Continuous monitoring and logging

Regular security reviews and audits

While no system can guarantee absolute security, we are committed to protecting data against unauthorized access, loss, or misuse.

8. International Data Transfers

Trabra operates globally. Your information may be processed or stored in jurisdictions outside your country of residence.

Where required, we use appropriate safeguards such as:

Standard Contractual Clauses (SCCs)

Data processing agreements

Equivalent lawful transfer mechanisms

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access your personal data

Correct inaccurate or incomplete data

Request deletion of your data

Object to or restrict processing

Request data portability

Withdraw consent where applicable

Requests can be made by contacting us using the details below.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable core functionality

Improve performance

Analyze usage trends

Enhance user experience

You can control cookie preferences through your browser settings. Some features may not function properly without cookies.

11. Children’s Privacy

Trabra’s Services are not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children.

12. Third-Party Integrations

Our Services may integrate with third-party platforms or APIs at your request. Trabra is not responsible for the privacy practices of those third parties. Their use of data is governed by their own policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and material updates may be communicated through the Services or via email.

Continued use of the Services after an update constitutes acceptance of the revised Policy.

14. Contact Information

For privacy-related inquiries, requests, or concerns:

Email: trabra.ai@hiddenlayerstraas.com

Legal Entity: HIDDENLAYER StraaS, LLC Address: Ohio, United States

Final Note

This Privacy Policy reflects Trabra.ai’s commitment to enterprise-grade trust, transparency, and data responsibility, aligned with modern AI and SaaS best practices.